STATUS:  OPEN September 16, 2026

Digital Hill is looking for a full-time customer relations and client support specialist that will manage multiple projects and client interactions via phone, online, and email. This is a fully remote position.

Employment Type: Full-time Remote (40+ hours/week)

POSITION PURPOSE The Customer Relations & Technical Support Specialist serves as the primary bridge between Digital Hill Multimedia and its clients. This role balances exceptional client-facing communication with direct technical execution: troubleshooting web issues, managing client servers and sites, configuring core platforms, configuring WordPress plug-ins, content population, and translating complex technical details into clear, accessible solutions.

PRIMARY RESPONSIBILITIES:

1. Client Relations & Training

• Provide first-class customer support via phone, email, and support channels, maintaining high retention and trust.
• Conduct client training sessions and manage ongoing technical inquiries for WordPress websites, proprietary portals, and tools.
• Serve as the primary support lead for WordPress, Pro Dealer Portal System and Build & Price applications.
• Translate complex technical concepts into clear, easy-to-understand explanations for non-technical users.

2. Technical Site Operations & WordPress Administration

• Configure, manage, and audit WordPress plugins and dev site environments.
• Assist sales and technical leads with researching, evaluating, and quoting custom WordPress plugin solutions.
• Perform content population.
• Manage Monthly Security Reviews (MSRs) and maintain regular platform/WordPress update cycles.

3. Infrastructure, Security & Platform Services

• Manage DNS configurations, domain support, and SSL certificate renewals/audits.
• Diagnose, support, and troubleshoot email setups (including Google Workspace and Microsoft Office 365).
• Assist operations and technical leads with server migrations and ongoing server support tasks.
• Manage integrations across Google Maps, Google Search Console, and Google Analytics.

KEY COMPETENCIES & REQUIRED QUALIFICATIONS

• Experience: 3–5+ years in a technical client-support, web care, or site-administration role.
• Technical Proficiency:
  • Strong familiarity with the WordPress ecosystem (core updates, plugin selection, setup, and maintenance).
  • Working knowledge of DNS settings, SSL management, email routing, and server migration steps.
  • Familiarity with Google Workspace, Microsoft Office 365, and Google Analytics.
• Problem Solving: Independent troubleshooter capable of gathering technical facts before escalating complex developer/server issues.
• Communication: Exceptional written and verbal communication skills with a proven track record of clear client service.
• Time Management: Highly organized with the ability to manage recurring routines (MSRs) alongside urgent, incoming technical support requests.

COMPENSATION & BENEFITS SUMMARY

• Schedule Requirements: Full-time position (typically 40 hours per week; occasional additional hours as required by emergencies or server migrations)
• Paid Time Off: 2 weeks of paid vacation
• Retirement: IRA company match program available

If you are looking for a challenging full time job with an exciting, growing company e-mail your resume to us today!

This can be a remote position but does require being available for core hours during work day in EST 10 a.m. – 2 p.m. Monday – Friday. Requires being a U.S. citizen or full-time resident with work visa.

Successful applicants will outline in their resume’ and cover letter relevant experience.

Apply now by submitting resume to info(at)digitalhill.com