customer service Archives

In an era of rising customer expectations and on-demand connectivity, businesses are under pressure to respond more quickly, more personally, and more consistently across every touchpoint. One solution gaining traction is the integration of smart numbering systems—an approach that transforms traditional customer service lines into flexible, intelligent communication channels. But are these systems just a […]

In today’s competitive business environment, social media marketing is becoming increasingly important for pharmaceutical companies.  With the rise of digital channels such as Facebook, Twitter, Instagram, and YouTube, pharma marketers have an unprecedented opportunity to reach customers directly and influence their decisions.  Social media can be used to build brand awareness and loyalty; sharing information […]

Reach out to your potential and new customers immediately when they have questions about your products with Live Chat. A live chat can improve your leads

It’s called the “buyer’s journey” and it’s made up of the steps it takes for someone to actually buy a product or service.  The buyer’s journey is made up of five distinct stages: awareness, consideration, decision, adoption, and advocacy. Each stage comes with its corresponding objective, and each should have a unique social media strategy. […]